1 of 1 Ciena Jobs in County Antrim

is loaded Network Recovery Senior Associate Postuler locations Belfast time type Full time posted on Publié hier job requisition id R028256 As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're … responsible for promptly responding to critical customer cases and working directly with customers to restore service as quickly as possible. This role requires a high level of expertise in Ciena optical network and/or routing and switching products, along with excellent problem-solving and communication skills. Key Responsibilities: Respond to critical customer cases and engage directly with customers … to recover service impacting conditions. Utilize your expertise in Ciena optical network and/or routing and switching products to troubleshoot and resolve network outages. Collaborate with team members to resolve complex network issues and provide guidance as needed. Document all actions taken, troubleshooting steps, and resolutions in a clear and concise manner. Adhere to established processes and procedures More ❯