Contact Center Engineer- UCCE
- Hiring Organisation
- HCLTech
- Location
- City of London, London, United Kingdom
with network and security teams on NAT, firewall rules, QoS, load balancing, and voice path optimization . Cisco UCCE/CVP/CUCM Responsibilities (Added Scope) Provide L3 operational and troubleshooting support for Cisco UCCE contact center environments . Troubleshoot and support core UCCE components … including: UCCE (PG, Rogger, AW, HDS) CUCM call control and SIP trunks CVP (Call Server, VXML, Reporting) ICM scripting, routing logic, and call flow behavior Diagnose call routing failures, agent state issues, peripheral gateway problems, and CTI integration defects. Support CTI integrations with CRM systems and third‐party applications. ...