first touch . Work within strict SLAs to ensure timely resolution. Maintain accurate shift handovers and update support tickets. Keep customers informed throughout the fault lifecycle. Configure and troubleshoot Cisco, Juniper, and Adtran switches, routers, DSLAMs, modems, and other IT systems. Manage circuit faults across ADSL, SDSL, Ethernet, NGA, MPF, and SMPF . Liaise with third-party engineers and More ❯
network architecture and operations teams; Strong leadership and team-building capabilities Strong experience with network security, including experience with security frameworks and compliance standards (e.g., ISO 27001, NIST) Certifications : Cisco CCNP/CCIE and/or Cisco CCDP preferred; Equivalent experience considered Technical Skills: Expertise in WAN/LAN technologies, Voice Over IP (VoIP), firewalls, and network monitoring More ❯
Work within strict SLAs to ensure timely resolutions. * Maintain accurate shift handovers and keep support tickets up to date. * Keep customers informed throughout the fault lifecycle. * Configure and troubleshoot Cisco, Juniper, and Adtran switches, routers, DSLAMs, modems and other IT Systems. * Manage circuit faults across ADSL, SDSL, Ethernet, NGA, MPF, and SMPF. * Liaise with third-party engineers and suppliers … using SolarWinds. The Requirements * Proven experience in IT Helpdesk or NOC environments. * Strong troubleshooting skills in IT/Networking, with appropriate escalation practices. * Background in enterprise network support; CCNA certification or equivalent experience preferred, Windows OS and server support. * Familiarity with ITIL service environments and SLA adherence. * Excellent communication and customer service skills. * Eligible for Security Clearance. If you More ❯
within strict SLAs to ensure timely resolutions. * Maintain accurate shift handovers and keep support tickets up to date. * Keep customers informed throughout the fault life cycle. * Configure and troubleshoot Cisco, Juniper, and Adtran Switches, Routers, DSLAMs, modems and other IT Systems. * Manage circuit faults across ADSL, SDSL, Ethernet, NGA, MPF, and SMPF. * Liaise with third-party engineers and suppliers … using SolarWinds. The Requirements * Proven experience in IT Helpdesk or NOC environments. * Strong troubleshooting skills in IT/Networking, with appropriate escalation practices. * Background in enterprise network support; CCNA certification or equivalent experience preferred, Windows OS and server support. * Familiarity with ITIL service environments and SLA adherence. * Excellent communication and customer service skills. * Eligible for Security Clearance. If you More ❯
