2 Cisco ICM Jobs in England

Programme. This role required someone with telephony engineering skills. You must have extensive knowledge of contact centre technologies and have a knowledge of CICSO ICM based routing products and the underlying carrier architecture. The NHS 111 telephony platform, which underpins the NHS 111 service by delivering 111 calls to … Lead on the Change Management Everyday management of the national element of the NHS 111 and 119 telephony service inc Supplier Management Provide Cisco WebEx Homeworker Solution Support Provide NHS 111 British Sign Language (BSL) Service Support Manage the IUC NHS 111 Dashboard Undertake performance management of telephony … annual cost of living review. Person Specification Essential Criteria Essential o Detailed knowledge and understanding of contact centre technologies, experience of CISCO ICM based routing products and underlying carrier architecture and knowledge of contact centre technologies. o Experience of managing a contract of an equivalent nature to more »

Role: Voice Engineer Job Type: Permanent Location: Croydon, UK (Hybrid) Ready to utilise your skills in Cisco UCCE, CUCM and related products? Are you passionate about facing a challenging role where you will get high customer visibility and the opportunity to explore your technical expertise to the highest … Your Profile Key skills/knowledge/experience: Be a SME in some of the telephony\voice disciplines specified. Good technical expertise in Cisco UCCE and related products. Excellent hands-on experience in Cisco … CUCM and suite of related products. Knowledge of Unity Voicemail, Expressways. Hands-on experience of upgrade/installation of UCCE. Experience with creation of ICM script and Monitoring. Understanding of how scripts relate to Wallboard, CUIC requirements. Ability to debug UCCE logs either via dump logs or Diagnostic Frame more »