Helpdesk Analyst
Leicester, Leicestershire, East Midlands, United Kingdom
ECS
wide partner base across maintenance contracts, MAC requests, and T&M-based support. This is a fantastic opportunity to work with cutting-edge technologies and develop your skills in Cisco networking, server, storage, and voice technologies. Key Responsibilities: Provide front-line technical support for Cisco networking equipment and services. Handle server, storage, and voice technology issues. Own cases … Previous experience in IT/network support or a helpdesk role. Strong customer service skills - delivering excellent experiences is key. Experience with hardware breakfix maintenance support. Basic knowledge of Cisco routers, switches, and firewalls (ASA, Meraki, Nexus). Ability to work independently and escalate when necessary. Strong organisational and prioritisation skills. Understanding of Cisco networking concepts - CCNA More ❯
Employment Type: Permanent
Salary: £28,000
Posted: