Service Desk Analyst
- Location
- Leeds, England, United Kingdom
including all successful and unsuccessful decisions made and actions taken, through to final resolution Use remote tools and diagnostic utilities such as Systrack and Citrix to aid in troubleshooting Research solutions through internal and external knowledgebase as needed. Identify and learn appropriate software and hardware used and supported … similar document management systems PC/Infrastructure Hardware & Software Experience troubleshooting and supporting business applications and O/S Experience supporting MS Office 365, Citrix and Windows 10/11 Experience supporting mobile devices, ideally Apple, Citrix and VPN environments Good understanding with the fundamental principles of ITIL ...