6 of 6 Client Onboarding Jobs in Edinburgh

for driving customer satisfaction, retention, and expansion. You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and … report on key customer success metrics, providing insights and recommendations to improve customer satisfaction and retention. Qualifications: • Proven experience in customer success or related role. • Strong understanding of customer onboarding, relationship management, and renewal processes. • Excellent communication, interpersonal, and presentation skills. • Ability to analyze data and identify trends. • Experience with CRM and customer success platforms. • Strong problem-solving More ❯

expansion by successfully introducing and integrating Grafterr’s product ecosystem into the workflows of our most engaged users. In this pivotal role, you will own and scale the customer onboarding, activation, and success function, ensuring your team delivers seamless product adoption, technical support, and account management. Your objective: ensure every customer not only derives value from our platform … webinars, and help centre content. Customer Success Leadership Lead and evolve our Customer Success Team to streamline onboarding, product activation, customer success, and technical support. Drive customer onboarding and product adoption strategies to shorten time-to-value and maximise activation. Own retention, renewals, churn mitigation, and overall account health. Maintain high customer satisfaction (CSAT, NPS) and … regularly to leadership and stakeholders. Build a roadmap to evolve the CS team into a PLG-driven, scalable growth engine. What Success Looks Like (First 6–12 Months) Customer onboarding times are reduced and automated. Customer activation and feature adoption rates increase significantly. NRR improves via usage-based upsell and targeted cross-sell initiatives. The CS team runs More ❯

growing SaaS company that is making a real impact in its sector. They’re looking to bring on board a talented Customer Success Manager who is passionate about customer onboarding, long-term client success, and driving product adoption. This is an excellent opportunity for someone who thrives in a fast-paced environment, loves building relationships, and wants … A supportive, close-knit team environment The chance to work for a company where your contribution will have real impact The role: You’ll take ownership of the customer onboarding process, ensuring new clients are set up for success and quickly see the value of the platform. Beyond onboarding, you’ll be a trusted partner for … responsibilities: Manage the end-to-end onboarding process, ensuring a smooth and timely go-live for new customers. Develop bespoke onboarding plans tailored to each client’s goals and business needs. Deliver training sessions and provide hands-on support to ensure clients are confident using the platform. Build and maintain strong relationships with key accounts More ❯

rapidly growing SaaS company that is making a real impact in its sector. Theyre looking to bring on board a talented Customer Success Manager who is passionate about customer onboarding, long-term client success, and driving product adoption. This is an excellent opportunity for someone who thrives in a fast-paced environment, loves building relationships, and wants … scheme A supportive, close-knit team environment The chance to work for a company where your contribution will have real impact The role: Youll take ownership of the customer onboarding process, ensuring new clients are set up for success and quickly see the value of the platform. Beyond onboarding, youll be a trusted partner for your … accounts, focusing on engagement, retention, and growth opportunities. Key responsibilities: Manage the end-to-end onboarding process, ensuring a smooth and timely go-live for new customers. Develop bespoke onboarding plans tailored to each clients goals and business needs. Deliver training sessions and provide hands-on support to ensure clients are confident using the platform. Build More ❯

farmer, we can help farmers scale as their business grows. iLivestock empowers farmers to make better-informed decisions that boost their profitability, productivity, and environmental sustainability. Key responsibilities: Onboarding and supporting customers by phone, email and online Troubleshooting and problem-solving issues Online demonstrations Data manipulation (must be comfortable using Excel) Bug/Improvement ticket writing Feature testing More ❯

rapidly growing SaaS company that is making a real impact in its sector. Theyre looking to bring on board a talented Customer Success Manager who is passionate about customer onboarding, long-term client success, and driving product adoption. This is an excellent opportunity for someone who thrives in a fast-paced environment, l... JBLK1_UKTJ More ❯