3 of 3 Client Onboarding Jobs in Lanarkshire

environments. Collaborate with 1st and 2nd line teams to enhance overall service capability. Manage high-priority tickets in line with SLAs and business impact. Support infrastructure upgrades, migrations, and client onboarding projects. Maintain detailed documentation and contribute to knowledge sharing across the team. What You’ll Bring Proven experience in 3rd line support within an IT or More ❯

management and reporting Produce regular service performance reports for internal stakeholders and clients Support ITIL-aligned processes (incident, problem, change) Collaborate with account managers and project teams to support client onboarding and service transitions Contribute to business continuity and out-of-hours support planning What Youll Bring: Proven experience leading a high-performing IT Service Desk or … support function Strong understanding of ITIL principles and service management best practices Excellent communication and stakeholder management skills Ability to lead under pressure in a fast-paced, client-facing environment Experience working in cloud, infrastructure, or data centre environments is highly desirable Technical background (e.g. Windows, networking, monitoring tools) is a plus ITIL certification or relevant management qualifications preferred More ❯

Java and Python to support a global infrastructure platform Automate provisioning and control of infrastructure to enable on-demand environments Integrate with internal platforms and APIs to support customer onboarding Drive adoption and automation in collaboration with operations and infrastructure teams What We're Looking For: Required: Solid Java development experience Strong understanding of Linux/Unix systems More ❯