1 of 1 Client Onboarding Jobs in Poole

Manage and drive problem records through to resolution. Monitor service performance, system capacity and trends. Produce and present customer-facing service reports. Support customer onboarding and new project implementations. Work closely with technical teams and product managers to resolve issues and improve services. Monitor SLAs, customer actions ...

week in the Poole office Ownership of issues, with the opportunity to influence longer-term improvements Broader experience across Problem Management, reporting and customer onboarding Close collaboration with technical teams and Product Managers The chance to develop your skills within an established ITIL environment What … service reports Helping Product Managers understand customer concerns and their business impact Working with Support teams to keep key products running efficiently Supporting customer onboarding and the transition of new services into day-to-day support You’ll need to be comfortable asking questions, joining the dots ...