email, and ticketing system. Take ownership of support queries through to resolution, escalating only when necessary. Troubleshoot and resolve complex infrastructure issues, both remotely and on-site. Support onboarding of new clients and contribute to project delivery. Maintain high standards of customer service, documentation, and communication. Collaborate with internal teams and third-party suppliers to ensure service excellence. More ❯
and manage issues from start to resolution Support Microsoft Windows environments, servers, virtual desktops, firewalls, and more Collaborate with third-party vendors and internal teams Get stuck into customeronboarding and technical project work Tech You Will Work With OS & Servers : Windows Server, Active Directory, Hyper-V, VMware Virtual Desktop : Citrix, RDS Networking : Firewalls, switches, routers Backups : Veeam More ❯
Nutfield, Redhill, Surrey, England, United Kingdom
Searchability
with company phone, laptop, training, and career development opportunities.* Immediate start preferred - candidates with short notice periods are strongly encouraged to apply.* To apply, please email Who are the client? Our client is a dynamic Managed Cloud Services provider that has grown rapidly over the past decade. Known for delivering exceptional support to businesses across a wide range … focused mindset To Apply... Please apply through this advert or email your CV directly to . By applying, you consent to your application being processed and submitted to the client for this vacancy only. KEY SKILLS - 2nd Line Support, 3rd Line Support, Microsoft 365, Hyper-V, VMware, Citrix, VPN, Firewalls, DNS, IT Support, MSP, Infrastructure, Troubleshooting, Customer Service, Project More ❯
offering a first-class service? And have you worked within an MSP environment? We have an exciting opportunity for a 2nd Line Support Technician to join our Redhill based Client who are an industry-leading Managed Service Provider. Our client is experiencing substantial growth and is looking to expand their team. Managing over 400+ business IT systems, providing … to 25 (accruing a day per year) - Performance-based bonus - Company laptop - Training opportunities - Frequent team social events Are you ready for an uplifting and career forging challenge? This client is ready to offer just that so lets get down to the nitty gritty... Day-to-Day Responsibilities Act as a 2nd line point of contact for phone calls More ❯
Nutfield, Redhill, Surrey, England, United Kingdom
Lynx Recruitment Ltd
2nd/3rd Line Support Technician I’m working with a leading Managed Cloud Services provider looking to expand their technical team. My client is seeking an experienced 2nd/3rd Line Support Technician to deliver high-level support … across a variety of customer environments and technologies. Key Responsibilities Provide 2nd/3rd line technical support via phone, email, and ticketing Lead and support project work and customeronboarding Maintain and secure cloud infrastructure (patching, updates, backups) Mentor junior staff and manage incident responses Help evolve documentation and internal processes Requirements 3+ years in an MSP or More ❯
Join a people first, long-standing MSP that genuinely invests in its team. They're proud of their supportive culture, genuine career growth opportunities, and the freedom they give their team to do great work without the stress of a More ❯