3 of 3 Client Onboarding Jobs in Surrey

to transform their finance function through the application of technology, identifying suitable systems to help them achieve their aims. You will take responsibility for client onboarding, migration and configuration of the selected cloud accounting systems, work closely and manage members of the team to ensure our clients More ❯

to lead and grow our newly formed Customer Success team. In this role, you will be responsible for ensuring customers have a seamless onboarding experience, driving long-term customer satisfaction, retention, and growth. You will have the opportunity to join a fast-paced environment that values innovation, collaboration … customer-centric approach. The Head of Customer Success will play a key leadership role in defining the vision and execution of our customer and client success strategy in a global organisation, working cross-functionally with Sales, IT, and Operational teams to deliver exceptional service and value to our clients. … and customer success tools (e.g., Salesforce). Proven experience in customer success, with strong experience in a leadership role, managing teams focused on customer onboarding and client retention. Excellent communication, negotiation, and interpersonal skills to interact effectively with internal stakeholders and customers. Desired Criteria Experience in the More ❯

with plans to extend even more! Key Duties and Responsibilities Working closely with the Commercial, Technical & Operations Teams you will be responsible for customer onboarding into both businesses. Initially you will be reviewing the existing customer onboarding processes, identifying areas for improvement to enhance customer satisfaction … and retention. Assist in developing, documenting, and refining the customer onboarding processes to ensure a seamless & efficient experience for new & existing clients. Managing the end-to-end customer onboarding process and gathering customer requirements to coordinating with internal teams for integration setup and providing training and … support to clients. Serving as the primary point of contact for clients during the onboarding and integration phases, addressing any questions, concerns, or technical issues promptly and professionally. Working closely with the Commercial teams to ensure a smooth transition of clients from the sales process to onboarding More ❯