1 of 1 Client/Server Jobs in Taunton

Technical Support Analyst (Tier 1 & Tier 2) Department / Location: Service Desk / Taunton and Hybrid working ( depending on Level) Reports to: Helpdesk and Service Delivery Manager Hours of Work: 37.5 hours; Two shifts: 8:30am-5:00pm / 10:00am-6:30pm Salary Range: £24,000 - £35,000 Depending on Level Summary of Position: As a … via phone, email, or chat. Ticket Management: Qualify, assign, and document issues raised by clients in service tickets and manage ticket resolution (Tier 2 focus on resolving 20+ tickets / day). Service Requests: Handle service requests related to all technologies, including Microsoft 365, workstations, servers, printers, networks, and vendor-specific hardware / software. Documentation: Create and maintain … service desk tools, managing and raising tickets, functioning in a small to medium-sized corporate IT environment. Desirable: Previous experience in an MSP environment and with client / server environments, including Windows Server. Qualities and Attitude: A strong team player with a problem-solving approach and desire for progression. Good time management and communication skills More ❯