Support Bar Analyst
- Hiring Organisation
- Pontoon
- Location
- London, United Kingdom
- Employment Type
- Contract
remote users. Troubleshoot hardware, software, account, configuration and connectivity issues across Windows and macOS. Support technologies including Microsoft 365, Entra ID, Active Directory, Intune, Cloudflare VPN, mobile devices and AV/meeting room technology. Investigate Level 2 issues thoroughly before escalation and gather logs, screenshots, error messages and diagnostic information … Microsoft Entra ID and Active Directory Microsoft Intune Microsoft 365 Windows and macOS Laptop and end-user device deployment Joiner, Mover and Leaver processes Cloudflare VPN/secure remote access ServiceNow or another ITSM platform General hardware, software and connectivity troubleshooting Supporting both on-site and remote users Gathering technical ...