Haddenham, Aylesbury, Buckinghamshire, England, United Kingdom
McCormick UK Limited
support and answer business-related questions from Super Users and End Users. Participate in testing phases (SIT, UAT) and support stabilization post-go-live. Act as a change ambassador, coaching peers and modeling new behaviors. Escalate issues to the Program Team and support additional assignments from GPO/GPM. CANDIDATE PROFILE Experience as a Process Coordinator, Training Lead, or similar More ❯
Aylesbury, Buckinghamshire, South East, United Kingdom
Agria Pet Insurance
policies and external regulations Providing technical support and contributing to ad-hoc projects Creating and reviewing reports to improve performance across contact systems Offering timely insights to stakeholders and coaching teams to success What we're looking for: Proven experience managing dialler systems and contact centre platforms Strong analytical skills with high attention to detail Advanced Excel and SQL data … ability to tailor insights across all levels of the business Experience in forecasting across multiple channels and mediums Organised, adaptable and able to work to performance targets Skilled in coaching and training with a clear, professional approach Knowledge of business strategy to inform dialler planning Willingness to flex working hours to meet operational demands Ability to manage expectations from agents More ❯
