role within a disputes or chargeback team. In-depth, expert-level knowledge of the disputes lifecycle, chargeback codes, and regulations for the VISA card scheme. Demonstrable experience in leading, coaching, and developing a team. Strong analytical and problem-solving skills with a data-driven approach to decision-making. Exceptional communication and interpersonal skills, with the ability to manage stakeholders at More ❯
builds trust, and shares knowledge. Communication: Communicates clearly and appropriately for the audience, including stakeholders and engineers. Customer Focus: Keeps reliability, performance, and user experience central to engineering decisions. Coaching & Mentoring: Supports growth and development of other engineers through structured feedback and informal guidance. Accountability: Takes ownership of deliverables, quality, and post-release operations. Strategic Awareness: Aligns engineering work with More ❯
City, Cardiff, United Kingdom Hybrid / WFH Options
Yolk Recruitment
have a high standard of previous experience managing a range of products, projects and services and have responsibility and accountability as the main point of escalation. Key Responsibilities: Leadership & Coaching: Lead and mentor Agile teams, promote Lean practices, and champion continuous improvement. Coach other teams and contribute to the delivery community of practice. Planning & Delivery: Plan and manage complex delivery More ❯
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Yolk Recruitment
have a high standard of previous experience managing a range of products, projects and services and have responsibility and accountability as the main point of escalation. Key Responsibilities: Leadership & Coaching: Lead and mentor Agile teams, promote Lean practices, and champion continuous improvement. Coach other teams and contribute to the delivery community of practice. Planning & Delivery: Plan and manage complex delivery More ❯
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
SMS Plc
Providers, Asset Owners, Energy suppliers, Meter Operators and Field Service teams Delegating tasks to the project co-ordinators to ensure project priorities and SLA's are managed accordingly. Providing coaching and mentoring and first line proposition and technical support to the Project Co-ordinators Continually seeking to identify and implement process and service improvements. Providing support to the Service Delivery More ❯
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Monzo
which route to pursue, keeping pace while you do so. You're recognised as the expert in your field of research, upskilling the team around you by routinely mentoring, coaching or teaching others within research or other functions. You identify opportunities to increase everyone's impact and help everyone belong by improving research-wide ways of working, following through to More ❯
up to 10 agents to deliver exceptional outcomes for customers and the business. Support the Customer Support Manager in driving positive departmental changes. Develop team skills through 1:1s, coaching, huddles, and meetings. Build strong relationships with key internal stakeholders. Act as an escalation point for team support when needed. Remove obstacles preventing agents from delivering outstanding service. Shifts You More ❯
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Sparta Global Limited
work alongside enthusiastic professionals, receiving top-tier training and mentorship to hone your skills for success in both public and private sectors. Our commitment to designing impactful careers and coaching future leaders is evident in our over 10 prestigious awards in Learning & Development and Equality, Diversity & Inclusion. As a Top 20 Employer for Social Mobility and a proud B-Corp More ❯
We are looking for a dynamic and proactive Genesys Engineer who can think creatively to solve complex problems and meet user requirements. You must be agile and adaptive, capable of delivering results while managing the details of implementation. You must More ❯