2 of 2 Coaching Jobs in the Highlands

measurable business value and supports the successful delivery of integrated services across the organisation.Lead and develop the SIAM Incident Management team, providing operational direction, coaching, and oversight to ensure effective incident management across a multi-supplier environment.Oversee the end-to-end Incident Management process, ensuring incidents are prioritised, coordinated ...

prioritised, progressed and governed effectively. The role carries management responsibility for the Out of Hours analyst team on shift, including work allocation, performance oversight, coaching, process adherence and associated operational responsibilities. This role is based onsite 5 days a week in Inverness and you will be required to work … suppliers and stakeholders to support effective service restoration and communication. Manage and support Out of Hours Analysts on shift, allocating work, balancing priorities, providing coaching and maintaining high standards of service delivery and process adherence. Oversee monitoring, event management and escalation activities, ensuring risks, service impacts and operational issues ...