exceptional customer experience, meeting service levels, and fostering a high-performing, collaborative team environment. The successful candidate will be a hands-on leader, passionate about team development, particularly in coaching and mentoring younger or early-career team members . Key Responsibilities Lead and manage a support operation of 40+ people, across multiple support functions. Oversee daily service desk performance, ticket More ❯
exceptional customer experience, meeting service levels, and fostering a high-performing, collaborative team environment. The successful candidate will be a hands-on leader, passionate about team development, particularly in coaching and mentoring younger or early-career team members . Key Responsibilities Lead and manage a support operation of 40+ people, across multiple support functions. Oversee daily service desk performance, ticket More ❯
Horsham, England, United Kingdom Hybrid / WFH Options
La Fosse
What they’re Looking For: Strong commercial experience with React, Node and TypeScript Solid backend experience — ideally Ruby on Rails or similar MVC framework Proven leadership skills — line management, coaching, and mentoring Deep understanding of clean code , testing , and modern architecture Strong communication skills and stakeholder collaboration experience Nice to have: Experience with modern frontend stacks like Next.js , design systems More ❯
patterns for APIs and partner integrations. Support governance activities including audit, risk acceptance, and internal forums. Review implementation progress to ensure alignment with security design. Provide technical guidance and coaching to architects and engineers. Promote a culture of security awareness in product and engineering practices. Align security standards and frameworks with business and technology strategy. Monitor and communicate emerging security More ❯
