Customer Support Team Leader
- Hiring Organisation
- TQR
- Location
- Newton Abbot, Devon, South West, United Kingdom
- Employment Type
- Permanent
- Salary
- £35,000
customer experience standards are consistently achieved. Key responsibilities include: Leadership & Team Development Lead, motivate, and develop a Customer Support team through regular 1:1s, coaching, and performance management Manage appraisals, probation reviews, PDRs, and performance goals Allocate workload and inbox ownership to ensure service coverage and KPI delivery Identify … address underperformance early, working within HR processes Recruit, onboard, and train new team members as required Deliver ongoing training, call coaching, and side-by-side sessions to build commercial awareness and tailored communication skills Customer Experience & Service Quality Help shape and deliver a clear customer experience strategy alongside the senior ...