Performance Manager (6 Months FTC, Shifts)
- Hiring Organisation
- M Group
- Location
- St. Ives, Cambridgeshire, East Anglia, United Kingdom
- Employment Type
- Permanent
with internal teams, customers, and stakeholders to maintain service excellence. Alongside operational leadership, you'll play a key role in developing your team through coaching, performance management, wellbeing support, and creating an inclusive environment where colleagues feel empowered to succeed. What youll bring Experience leading teams within a Service Desk … National Operations Centre, or similar operational environment. Proven people management experience, including coaching, performance management, wellbeing support, and development planning. The ability to make informed decisions and remain calm under pressure in a fast-moving operational setting. Experience coordinating incidents, escalations, risks, and handovers across multiple teams. Strong communication ...