Service Desk Team Leader
- Hiring Organisation
- i2i Recruitment Consultancy
- Location
- Tamworth, Staffordshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £35,000 - £45,000 per annum
days’ holiday + bank holidays (increasing with service) Must have’s Strong technical background at 2nd line support level Exposure to leadership, mentoring or coaching (ready to step up into a TL role) Experience working within a Managed Services/Service Desk environment Excellent communication skills, both technical … KPIs Monitoring team performance and ensuring tickets are responded to and resolved on time Distributing workload and ensuring adequate cover throughout the day Coaching, mentoring and developing team members Identifying skills gaps and feeding into training and development plans Acting as an escalation point for complex issues and complaints Deputising ...