Soft Services Manager - Lakeside Shopping Centre Management Lakeside Shopping Centre
West Thurrock, Essex, United Kingdom
Savills Company
disciplinary soft services team covering security, environmental services, and customer-facing operations. Ensure strong people management, fostering collaboration and operational excellence across all teams. Promote a high-performance culture aligned with Lakeside's brand values, customer expectations, and ESG goals. Line manage the Environmental Services and Security Managers, ensuring robust operational procedures are in place and consistently followed. … to-date training matrices and ensure all team members meet compliance and competency requirements. Drive succession planning, team development, and staff motivation. Champion business objectives and embed a culture of excellence as standard. Maintain all compliance documentation in line with legislation, audit standards, and regulatory requirements. Demonstrate strong communication and relationship-building skills. Ensure adherence to operational and … allocation for Landlord/Common Areas is in place. Lead operational management of car parks, implementing flow control measures during peak times. Hold regular team briefings to reinforce culture, collaboration, and performance. Advise on projects affecting soft services operations within the Centre. Champion environmental initiatives aligned with Savills' and the client's ESG goals (e.g., zero-to-landfill More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: