ICT Service Desk Analyst
- Location
- Esher, England, United Kingdom
Microsoft 365 services. The role is responsible for delivering excellent customer service through the ICT Service Desk, resolving incidents and service requests, and working collaboratively with internal teams and third-party suppliers to maintain reliable ICT services across the organisation. Key Responsibilities Provide 1st and 2nd line technical support … remote Council locations when required. Contribute to continuous service improvement by identifying opportunities to enhance customer experience and ways of working. Requirements Experience working within an ICT support or Service Desk environment. Experience supporting Windows 11, Microsoft 365, Teams, SharePoint, laptops, mobile devices, and telephony solutions. Experience with mobile ...