Customer Service Agent / Helpdesk Agent
- Hiring Organisation
- Red Sky Personnel Ltd
- Location
- Egham, Surrey, United Kingdom
- Employment Type
- Permanent
- Salary
- £32000 - £34000/annum
many of these areas are subject to SLAs, key performance indicators, and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld are primary objectives of the role. Key Tasks • Single point of contact to meet communication needs of key international … calls and customer/contract requirements • Effective actioning and follow-up of required activities • Meticulous attention to detail • Strong administration and organisational skills • Commercial awareness • Excellent customer relations and interpersonal skills • Ability to take responsibility Desirable Skills • Experience with incident-based ticketing systems • Experience with CRM systems (ideally ...