Customer Operations Director
Belfast, United Kingdom
Randstad (Schweiz) AG
support and service operations, ensuring our customers have the best possible experience when interacting with Raylo. You will work cross-functionally with Product, Operations, Compliance, and Tech to improve processes and drive continuous service enhancements. Your work will have a direct impact on customer satisfaction, retention, and operational efficiency. … and AI tools (e.g., chatbots, self-service portals) to enhance efficiency and scalability. Cross-functional Collaboration - Work closely with Product, Supply Chain, Strategy, and Compliance to identify friction points and implement strategic service improvements. Regulatory & Compliance Management - Ensure all customer interactions comply with our policies and FCA … effectively. Customer Advocacy & Insights - Use customer data to inform decision-making and influence product and service improvements that enhance the overall Raylo experience. Escalation Management - Handle high-priority customer issues efficiently, maintaining a customer-first approach while managing business risks. You'll succeed with 10+ years of experience leading More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: