Service Assurance Lead | Birmingham, United Kingdom
- Location
- Birmingham, England, United Kingdom
teams are compliant, transparent, measurable, and continuously improving. The role bridges Portfolio Owners, technical teams, and external service providers, maintaining alignment across all service management processes, performance expectations, and operational standards. Your Responsibilities Governance & Oversight Oversee vendor and internally delivered WDA services, ensuring consistency, compliance, and operational excellence. … processes including change, incident, problem, knowledge, and service level management. Coordinate governance forums and ensure actions, decisions, and outcomes are effectively managed. Risk, Issue & Compliance Management Manage portfolio risks, issues, and compliance requirements across the WDA landscape. Ensure adherence to SLA/KPI commitments and relevant governance ...