per contract * Highlight potential issues with service/potential service improvements to their Team Leader * Follow any agreed processes and procedures either from the Authority (site regulations etc) or Computacenter's own Must have SC Clearance Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are More ❯
per contract Highlight potential issues with service/potential service improvements to their Team Leader Follow any agreed processes and procedures either from the Authority (site regulations etc) or Computacenter's own Must have SC Clearance Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are More ❯
support field engineers and local operations Service Monitoring: Identify potential service risks or opportunities for improvement and escalate to the Team Leader Compliance: Adhere to agreed procedures from both Computacenter and any site-specific Authority regulations With highly developedinterpersonal skills, you'll have the ability to engage with customers andensure that you provide a consistently positive customer experience. Inaddition More ❯
Life on the team As a Lead Delivery Manager within Computacenter you will be accountable for leading and managing service and change delivery for an account, a group of accounts or for a significant area of service within one of our larger accounts. You will lead a team, both directly and through matrix management. You will operate an effective … to grow the business and drive overall customer satisfaction, through the delivery of service excellence. Youll probably have a small team of direct reports, and a larger number of Computacenter and partner employees to manage within the matrix. Youll make sure that they all understand their role within the customer and are appropriately engaged, motivated and led. You will … a role leading change for our customers. Sometimes this will be relatively simple in-life service change, sometimes in supporting out Group Services colleagues it will be pulling the Computacenter organisation together to deliver more complex change. In carrying out these duties, you will demonstrate awareness of relevant project management approaches. Youll use your contacts and insight to identify More ❯
Location: UK - Bristol, UK - Cust. Site ENG Job-ID: 214193 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team As a Lead Delivery Manager within Computacenter you will be accountable for leading and managing service and change delivery for an account, a group of accounts or for a significant area of service within one of … grow the business and drive overall customer satisfaction, through the delivery of service excellence. You'll probably have a small team of direct reports, and a larger number of Computacenter and partner employees to manage within the matrix. You'll make sure that they all understand their role within the customer and are appropriately engaged, motivated and led. You … a role leading change for our customers. Sometimes this will be relatively simple in-life service change, sometimes in supporting out Group Services colleagues it will be pulling the Computacenter organisation together to deliver more complex change. In carrying out these duties, you will demonstrate awareness of relevant project management approaches. You'll use your contacts and insight to More ❯
term contract) Location: UK - Cust site - Corsham Job-ID: 214716 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team As a Lead Delivery Manager within Computacenter you will be accountable for leading and managing service and change delivery for an account, a group of accounts or for a significant area of service within one of … grow the business and drive overall customer satisfaction, through the delivery of service excellence. You'll probably have a small team of direct reports, and a larger number of Computacenter and partner employees to manage within the matrix. You'll make sure that they all understand their role within the customer and are appropriately engaged, motivated and led. You … a role leading change for our customers. Sometimes this will be relatively simple in-life service change, sometimes in supporting out Group Services colleagues it will be pulling the Computacenter organisation together to deliver more complex change. In carrying out these duties, you will demonstrate awareness of relevant project management approaches. You'll use your contacts and insight to More ❯
Life on the team As a Customer Delivery Manager (In-life) you will be responsible for the delivery of services to Computacenter customers. This may be part of a team of Customer Delivery Managers on a larger account, or you may take responsibility for the full scope of services on a smaller engagement or set of accounts. Within your … maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets. You will engage stakeholders within the customer organisation. Youll make sure that Computacenter is responsive to their needs and that they understand the quality and value that we deliver for them. You will need to be within 1 to 2 hours travelling … Youll prepare and deliver service reports and participate in reviews with customers and colleagues. Change Delivery Management Youll use your contacts and insight to identify new ways in which Computacenter can add value to our customers through the improvement of existing services Youll demonstrate awareness of relevant project management approaches and make sure that changes to our services go More ❯
