1 of 1 Configuration Management Jobs in Barnsley

of customer satisfaction as we continuously improve our systems and services. Leading the IT Service Desk, site-based IT support teams, IT Operations and Change, Problem and Service Asset & Configuration Management teams, your role will involve fulfilling service level agreements and contractual obligations for each IT service through effective use of people, processes and technology. As part of … strategy and provision of IT operational services through the newly formed IT Service Operations function including the IT Service Desk, site based IT teams, IT Operational teams and Problem Management, Change Management and Service Asset & Configuration Management (SACM). You will take a customer centric and service oriented approach to the delivery of IT Service Operations. … will take the lead to provide Customer Service Excellence. You will ensure that all IT services managed by DDTS are maintained and maximise IT service availability. You provide line management and leadership for 60 people, responsible for a budget of £2.5 million. You will be required to travel and spend time away from base, which will involve working irregular More ❯