3 of 3 Configuration Management Jobs in Oxford

within the IT team, overseeing the helpdesk function that is the entry point for all issues, problems and requests. You will own major incident management, problem management, and change management processes. You will be the driving force behind continual service improvement, ensuring all services are underpinned by … robust ITIL practices and aligned to our strategic and operational goals. Key Responsibilities: Leadership and Team Management Lead and develop the IT Helpdesk team across all tiers (L1, L2, L3) ensuring seamless end-to-end support of the highest quality. Build a team to support the Institute's long … and customer expectations with a white-glove approach. Champion service excellence and user satisfaction through proactive engagement and feedback mechanisms. Incident, Problem and Change Management Act as the owner for Major Incident Management, ensuring timely resolution and effective communication during incidents. Lead root cause analysis and Problem Management More ❯

like AM IDM IG and DS Strong experience in PingOne Advanced Identity Cloud with experience in designing implementing and managing scalable identity and access management IAM solutions Should have experience in integrating PingOne Advanced Identity cloud with existing Applications and infrastructure in place Strong experience in the Ping Identity … PingOne AIC ForgeRock Identity Cloud and Ping Gateway ForgeRock IG Minimum 5 years experience in Design development and implementation of ForgeRock Identity and Access Management solutions using both on Prem and ForgeRocks Identity Cloud Suite Must have done multiple implementation IntegrationMigration projects in any of the AM productsOkta PingFederate … an L3 escalation contact or worked as L4 support on the Vendor side Strong experience with ForgeRock Identity Platform components including Identity Gateway Identity Management and Access Management Indepth knowledge on ForgeRock Identity Platform Identity Manager Access Manager Java JavaScript Groovy Scripts REST APIs and LDAP Directory Services More ❯

insights from data? About Team: The successful candidate will join the STMJ Data & Analytics team and report in a dotted line to the Journal Configuration team. You will work closely with a wide range of stakeholders to enhance our data-driven decision-making processes and streamline the configuration management of our extensive journal portfolio. High-quality connected data on research is at the heart of Elsevier's mission to advance science and improve healthcare outcomes. The Data Engineering team supports this mission by building and maintaining a comprehensive data platform that underpins all of Elsevier's … collaborate with key stakeholders to agree on a robust data catalog/glossary solution to capture and maintain those definitions. Key Responsibilities: Analysing journal configuration and identifying opportunities for harmonization and simplification. Partnering with the Journal Configuration Governance team to prioritize changes for over 2,500 journals. Developing More ❯