Service Delivery Manager
- Hiring Organisation
- Roke
- Location
- Romsey, Hampshire, United Kingdom
- Salary
- £ 55 K
internal (liaising with Sales, Engineering, QA, Logistics, Trade and Compliance) and external stakeholders to ensure alignment of services with customer needs and expectations.• Finance management of Service contracts (including orders for spares and repairs), forecasts, raising purchase requests, and invoicing. Monitor and achieve targets across Cost, Quality, Time, CSAT … Gross Profit performance.• Project management: service reviews, create and maintain trackers and registers including the RAIDO, and accurate project reporting in line with Roke procedures, managing escalations where appropriate.• Customer facing Change Management: Establish and then manage the customer facing Change Management processes, chairing the CABs ...