Salesforce Training Manager (IT) - German speaking (m/f/d) - remote
Bury, Greater Manchester, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
JELD-WEN, Inc
through the superuser group. Work with the country teams to tailor and localise training material where applicable e.g. process variance, language versioning etc. Monitor and report on Salesforce/CPQ usage and adoption metrics, identifying areas for improvement and implementing strategies to address them. Maintain and update training documents considering changes in process. Support the product owners with the creation … of UAT scripts and testing process. Collaborate with stakeholders to understand their Salesforce/CPQ training requirement. Other ad hoc requests for example support with new support function inductions, sales and customer service queries. What you'll need to succeed: Proven experience as a Salesforce Trainer or a similar role focusing on CRM adoption and user training. Must be fluent … languages such as French or Swedish would be beneficial but not essential. Strong understanding of Salesforce CRM functionalities, features, best practice, reporting, and dashboards with any knowledge of INFOR CPQ an advantage. Bachelor’s degree in Education, Information Technology, Business, or a related field is desirable. Knowledge of various Training techniques and Methodologies. Familiarity with Learning Management Systems. Industry knowledge More ❯
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