1 of 1 Conflict Management Jobs in Scotland

Effectively manage the scope of the service Assess customer feedback and use your creativity to establish, improve and refine the service Escalate to Hypercube management where the success of the contract is at risk Team and delivery Lead the contract delivery team, manage conflict, and ensure the team … managed service against contracted SLAs and KPIs, ideally with service credits at risk Working with ITSM tooling — incident, request, change, problem and knowledge management, and how SLA clocks and hold reasons actually behave Strong working knowledge of ITIL — certification expected Major incident management and post-incident review ...