Quality Assurance
- Hiring Organisation
- Integral UK Ltd
- Location
- Warrington, Cheshire, North West, United Kingdom
- Employment Type
- Permanent
audits of Centre processes and customer interactions to identify gaps and develop strategies for enhancement. Handle escalated customer complaints and provide timely and effective resolution, ensuring customer satisfaction and retention. Collaborate with Team leaders to provide coaching and training on best practices for customer service and efficient issue resolution. … Analyse customer feedback and complaint trends to identify root causes and implement preventive measures to address recurring issues. Prepare and present reports on complaint resolution, and customer feedback to management and key stakeholders. Act as a liaison between Centre operations and other departments to ensure alignment and consistency ...