2 of 2 Conflict Resolution Jobs in Leicester

in Agile methodologies, including Scrum and Scrum of Scrums, with a deep understanding of the software development life cycle and traditional project management. Exceptional skills in communication, facilitation, negotiation, conflict resolution, and coaching. Skilled in user story refinement, estimation, velocity, retrospection, and other Scrum techniques. Strong planning and problem-solving abilities with product management and delivery teams; experience More ❯

to-day technical support with team coordination and strategic oversight. This role sits between Leadership and the wider analyst team, acting as the first point of contact for escalations, conflict resolution, and mentoring. You'll help lead the team from the front by coaching, supporting, and improving processes, while still remaining hands-on. What You'll Be Doing … as the go-to contact between the team and Leadership Supporting a team of 1st & 2nd Line Analysts - managing escalations, shift cover, and workloads Resolving team challenges and handling conflict with confidence and professionalism Driving improvements across documentation, service levels, and technical delivery Staying hands-on with technical support in areas like Windows Server, O365, networking, and virtualisation Acting …/WAN VMware, Hyper-V Antivirus & endpoint protection ITIL Foundation (preferred) What You'll Need: Proven leadership experience in a service desk or IT support setting Excellent communication and conflict-resolution skills Strong technical background across Microsoft infrastructure and networking A desire to lead from the front while still contributing technically Confidence liaising with senior stakeholders and mentoring More ❯