2 of 2 Conflict Resolution Jobs in Warwick

empathy, product knowledge and problem-solving to make complex issues feel simple. You will take ownership of customer issues from first contact through to resolution, diagnosing technical problems, providing remote support and determining when on-site intervention is required. As the expert in remote troubleshooting, you will be central … achieving first-time resolution and minimising unnecessary escalation, while ensuring customers feel supported and reassured throughout their journey. Beyond day-to-day customer contact, you will contribute to continuous improvement across Aftersales and the wider business. This includes involvement in product testing at HQ, shadowing Field Service Engineers ...

communication and listening skills • Experience working within a fast-paced, high-volume environment • Ability to troubleshoot issues using structured questioning • Experience handling complaints and conflict resolution • Strong administration and CRM/system skills • A calm, empathetic, and patient approach • Comfortable working independently and within a team Desirable Experience ...