2 of 2 Conflict Resolution Jobs in Worcestershire

in Agile methodologies, including Scrum and Scrum of Scrums, with a deep understanding of the software development life cycle and traditional project management. Exceptional skills in communication, facilitation, negotiation, conflict resolution, and coaching. Skilled in user story refinement, estimation, velocity, retrospection, and other Scrum techniques. Strong planning and problem-solving abilities with product management and delivery teams; experience More ❯

this role your core duties will include (but will not be limited to): Leading and managing the Application Support team, setting priorities, monitoring performance, and ensuring timely and effective resolution of customer issues Acting as an escalation point for complex or sensitive support queries, liaising with internal teams to drive resolution Monitoring and reporting on service desk KPIs … In terms of relevant skills and experience, you will have: Proven experience in customer service or application support leadership role Strong people management skills, including coaching, performance management, and conflict resolution Excellent communication skills — able to convey technical and non-technical information clearly The ability to analyse service performance metrics and implement data-driven improvements A customer-focused More ❯