2 of 2 Conflict Resolution Jobs in the North West

structured project management framework. Experience of both Agile and waterfall project management techniques. Excellent verbal and written communication skills. Excellent organisational skills, negotiation and conflict resolution skills. Experience of managing budgets and resource tracking. Ability to think outside the box to establish pragmatic solutions to issues arising. Experience ...

audits of Centre processes and customer interactions to identify gaps and develop strategies for enhancement. Handle escalated customer complaints and provide timely and effective resolution, ensuring customer satisfaction and retention. Collaborate with Team leaders to provide coaching and training on best practices for customer service and efficient issue resolution. … Analyse customer feedback and complaint trends to identify root causes and implement preventive measures to address recurring issues. Prepare and present reports on complaint resolution, and customer feedback to management and key stakeholders. Act as a liaison between Centre operations and other departments to ensure alignment and consistency ...