2 of 2 ConnectWise Jobs in the East Midlands

resets and printer issues to basic Office 365 and network support. You’ll be working in a structured team with proper tools and processes (ConnectWise, remote monitoring, SLAs). It’s a busy, customer-facing job with 20+ tickets a day and clear escalation routes when needed. Ideal experience … desktops, basic networking (TCP/IP) Strong communication and customer service skills Ability to multitask and work to SLAs Desirable: Experience with ticketing systems (ConnectWise/ServiceNow ideal) SharePoint, Intune, or Wi-Fi troubleshooting experience Why Apply? You’ll be joining a professional, well-run team where support means more More ❯

Define, track, and report on KPIs and SLAs , aligning them with business goals. Build and present custom dashboards and performance reports using platforms like ConnectWise . Lead and mentor a growing team - support with training, performance reviews, and personal development plans. Collaborate with the sales team on Quarterly Business Reviews … activities comply with company policies and ISO standards , including data and information security policies. 🔧 Technical & Platform Responsibilities: Expert-level configuration, reporting, and optimisation of ConnectWise (or similar platforms like Autotask or HALO ). Build and deliver custom reports, dashboards, and workflow automations . Train and support team members in maximising … Proven experience in a Service Desk Manager or IT Support Manager role, ideally in a managed service or telecoms environment. Strong working knowledge of ConnectWise , HALO , or Autotask . A record of improving CSAT/NPS scores and driving measurable service improvements. Data-driven approach with exceptional attention to detail. More ❯