2 of 2 ConnectWise Jobs in Lancashire

standards of professionalism and skill, to resolve customer issues efficiently and accurately. Ensure customers and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) in a timely manner in alignment with SLA’s. Provide your knowledge to troubleshoot and identify technical issues raised by our monitoring platform or More ❯

Support Apprenticeship,delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Working on a helpdesk to support clients Logging and resolving tickets through ConnectWise Manage. Tickets include password resets, system upgrades, network and hardware. Work towards SLA logged on Connectwise Answer phone, emails, remote access PCs. Physical and virtual hardware, setting up laptops to More ❯