4 of 4 ConnectWise Jobs in the North of England

real time Communicate with end users by phone, email and the ticket Update ticket status and work completed real time in our PSA (ConnectWise). Work collaboratively with the Provisioning Coordinator to manage ticket allocation Identify and report process gaps to help improve workflows and documentation Maintain consistent performance managing ...

least 2nd Line level, ideally across Microsoft 365 and IT Infrastructure. Strong understanding of ITIL, SLAs, Incident and Problem Management. Experience with ConnectWise, Autotask, ServiceNow or similar ITSM/PSA platforms. Confident managing demanding customers, escalations and high-priority incidents. Data-driven, commercially aware and passionate about delivering excellent customer ...

troubleshooting skills. Strong knowledge and technical understanding of Microsoft 365 and general business IT systems. Experience using an IT service management tool such as ConnectWise, ServiceNow, Remedy or Autotask. Operational understanding of ITIL-aligned service environments, including SLAs, incident management, service request fulfilment and change management. Ability to work collaboratively ...

desk team meetings and service board reviews Document internal processes and procedures related to duties and responsibilities Responsible for entering time and expenses in ConnectWise as it occurs Review and approve the service desk team's time and expenses sheets in ConnectWise Understand processes in ConnectWise by completing assigned training … materials and blueprints on the ConnectWise University Enter all work as activities, service tickets, or project tickets into ConnectWise Knowledge, Skills, and/or Abilities Required: Knowledge and experience in cross-functional management methods and techniques Knowledge of IT applications, processes, software, and equipment Strong organizational, presentation, and customer service ...