3 of 3 ConnectWise Jobs in the North of England

Leaders or SupervisorsExperience managing SLAs, KPIs, escalations, backlogs and service performanceGood knowledge of ITIL principles and IT Service ManagementExperience with ITSM/PSA platforms – ConnectWise experience would be advantageousSufficient technical understanding of Microsoft 365, Windows and Azure to confidently manage technical escalationsStrong customer and stakeholder management skillsA data-driven approach ...

detailed Service Description documentation in support of pre-sales,Own and manage the Event Management tooling environment (e.g., Opsview, Orchestrator, integrations with Engage/ConnectWise/ServiceNow).Define and drive the Event Management technology roadmap, ensuring alignment with operational strategy and industry best practices.Act as the Event Management SME, advising ...

detailed Service Description documentation in support of pre-sales,Own and manage the Event Management tooling environment (e.g., Opsview, Orchestrator, integrations with Engage/ConnectWise/ServiceNow).Define and drive the Event Management technology roadmap, ensuring alignment with operational strategy and industry best practices.Act as the Event Management SME, advising ...