3 of 3 ConnectWise Jobs in the North of England

standards of professionalism and skill, to resolve customer issues efficiently and accurately. Ensure customers and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) in a timely manner in alignment with SLA’s. Provide your knowledge to troubleshoot and identify technical issues raised by our monitoring platform or More ❯

around Scotland as needed to resolve urgent issues, perform scheduled maintenance, or assist with project rollouts (a pool car or mileage reimbursement is provided for travel). Use our ConnectWise PSA system to log issues, track progress, and document resolutions. Prioritise and escalate incidents appropriately to meet SLAs. Proactively monitor customer systems (using tools like ConnectWise RMM) and remediate alerts More ❯

Are you passionate about technology and looking to launch your career in IT? This apprenticeship is a fantastic opportunity to gain hands-on experience in first-line support while working towards an industry-recognised qualification. Youll be joining a supportive More ❯