2 of 2 ConnectWise Jobs in the North of England

password resets in line with policy Use documentation and security procedures to carry out tasks accurately and compliantly Log, triage, and escalate tickets via ConnectWise to meet SLAs Provide first-line technical support, including answering calls, emails, and remote support for internal and external users Maintain audit trails and support ...

resolve customer issues efficiently and accurately. Ensure customers and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) in a timely manner in alignment with SLA’s. Provide your knowledge to troubleshoot and identify technical issues raised ...