4 of 4 ConnectWise Jobs in the North of England

Leaders or SupervisorsExperience managing SLAs, KPIs, escalations, backlogs and service performanceGood knowledge of ITIL principles and IT Service ManagementExperience with ITSM/PSA platforms – ConnectWise experience would be advantageousSufficient technical understanding of Microsoft 365, Windows and Azure to confidently manage technical escalationsStrong customer and stakeholder management skillsA data-driven approach ...

real time Communicate with end users by phone, email and the ticket Update ticket status and work completed real time in our PSA (ConnectWise). Work collaboratively with the Provisioning Coordinator to manage ticket allocation Identify and report process gaps to help improve workflows and documentation Maintain consistent performance managing ...

troubleshooting skills. Strong knowledge and technical understanding of Microsoft 365 and general business IT systems. Experience using an IT service management tool such as ConnectWise, ServiceNow, Remedy or Autotask. Operational understanding of ITIL-aligned service environments, including SLAs, incident management, service request fulfilment and change management. Ability to work collaboratively ...

desk team meetings and service board reviews Document internal processes and procedures related to duties and responsibilities Responsible for entering time and expenses in ConnectWise as it occurs Review and approve the service desk team's time and expenses sheets in ConnectWise Understand processes in ConnectWise by completing assigned training … materials and blueprints on the ConnectWise University Enter all work as activities, service tickets, or project tickets into ConnectWise Knowledge, Skills, and/or Abilities Required: Knowledge and experience in cross-functional management methods and techniques Knowledge of IT applications, processes, software, and equipment Strong organizational, presentation, and customer service ...