Service Desk Manager - MSP
- Hiring Organisation
- InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen
- Location
- Leeds, Yorkshire, United Kingdom
- Employment Type
- Permanent
- Salary
- GBP 50,000 - 60,000 Annual
least 2nd Line level, ideally across Microsoft 365 and IT Infrastructure. Strong understanding of ITIL, SLAs, Incident and Problem Management. Experience with ConnectWise, Autotask, ServiceNow or similar ITSM/PSA platforms. Confident managing demanding customers, escalations and high-priority incidents. Data-driven, commercially aware and passionate about delivering excellent customer ...