3 of 3 ConnectWise Jobs in the North of England

troubleshooting skills. Strong knowledge and technical understanding of Microsoft 365 and general business IT systems. Experience using an IT service management tool such as ConnectWise, ServiceNow, Remedy or Autotask. Operational understanding of ITIL-aligned service environments, including SLAs, incident management, service request fulfilment and change management. Ability to work collaboratively ...

optimisation, WooCommerce or website security experience. Experience building internal tools or platforms. Experience working within an MSP, digital agency or technology consultancy. Experience using ConnectWise or another service-management platform. Experience with AI-assisted development and automation tools. What Success Looks Like Success in this role means website issues ...

desk team meetings and service board reviews Document internal processes and procedures related to duties and responsibilities Responsible for entering time and expenses in ConnectWise as it occurs Review and approve the service desk team's time and expenses sheets in ConnectWise Understand processes in ConnectWise by completing assigned training … materials and blueprints on the ConnectWise University Enter all work as activities, service tickets, or project tickets into ConnectWise Knowledge, Skills, and/or Abilities Required: Knowledge and experience in cross-functional management methods and techniques Knowledge of IT applications, processes, software, and equipment Strong organizational, presentation, and customer service ...