Technical Support Team Leader - ITIL, Service Desk Management
- Hiring Organisation
- Applause IT Recruitment Ltd
- Location
- Birmingham, West Midlands, Wylde Green, West Midlands (County), United Kingdom
- Employment Type
- Permanent
- Salary
- £40000 - £50000/annum Benefits
will drive service improvements, assign and manage ticket flow, lead 121s, build training and development plans, and introduce new efficiencies using tools like ConnectWise and AI-based automation. You will also liaise closely with the Project Engineering team to maintain alignment across onsite and remote support services. Key Responsibilities Lead … Strong understanding of ITIL principles and service desk operations Experience managing support teams and improving service delivery processes Familiarity with PSA tools such as ConnectWise Manage (or similar) Excellent organisational and communication skills - able to speak with engineers and board members alike Hands-on technical knowledge across Microsoft technologies, networking ...