3 of 3 Contact Management Jobs in the Thames Valley

Trainee Contact Management Centre Officer: Milton Keynes (999/101 Call Handler) Department Contact Management Location Milton Keynes Rank/Grade TVP Broad Band 3F Band 3F circa £40,945.78 per annum/pro rata INCLUSIVE of 33.5% shift allowance, plus benefits As a Police Call … entails On successful completion of the programme, you will be confirmed in post and receive a nationally recognised Level 3 Certificate in Emergency Service Contact Handling. The closing date for enquiries and receipt of completed applications is Sunday 20th September 2026 (subject to change). We believe in investing ...

data protection, and accessibility standards. Design and implement integrations with internal and third-party systems. Drive DevOps, CI/CD, code quality, and release management practices. Support architectural decisions and contribute to solution design workshops. Technical Design & Development Lead technical delivery of Salesforce solutions across Sales Cloud, Service Cloud … Configure sharing rules, role hierarchies, and external user access. Develop branded digital experiences compliant with HMRC standards. Service Cloud Implementation Configure and customize: Case Management Omni-Channel Knowledge Base Entitlements Service Console Escalation Processes Implement workflow automation and service efficiency improvements. Sales Cloud Implementation Develop solutions supporting: Lead Management ...

teams are the first point of contact for over 1000 emergency, over 2200 non-emergency phone calls and over 100 interactions via our digital platforms daily. As a Police Call Handler you will perform one of the most demanding roles in the modern police force and one which … online platforms Training The apprenticeship takes approximately 18 months to achieve. Once completed, you will receive a level 3 apprenticeship in emergency service contact handling During the apprenticeship you will receive structured on and off-the-job development, which will include classroom training and personalised tutoring, to develop your ...