1 of 1 Contact Management Jobs in the Thames Valley

customer outcomes front and centre. This role is all about strategy, efficiency, and impact—you’ll develop and implement smart, scalable solutions to improve contact management, automation, system administration, and data visibility. Who are we and what do we do? Snap Finance UK is a rapidly growing FinTech … data visualisation tools to clearly communicate insights to stakeholders. Leverage data insights to forecast capacity needs, identify bottlenecks and propose potential solutions. (e.g., automation) Contact Strategy Development Develop and optimise multi-channel customer contact strategies (phone, email, SMS, chat) Use data insights to drive engagement and improve response … the operations teams Support the integration of new systems Manage the administration of key systems used within the department Work to continuously improve our contact strategy maximising all touch points of the customer journey Liase with the analytics team to ensure data integrity To succeed in this role, you More ❯