Service Desk Manager
- Hiring Organisation
- Total IT Technology Solutions Ltd
- Location
- Bedford, Bedfordshire, South East, United Kingdom
- Employment Type
- Permanent
- Salary
- £45,000
delivering an excellent customer experience. This role sits at the heart of our operations leading the service desk function, ensuring consistent service delivery, driving continuous improvement, and acting as a key point of contact between customers, engineers, and the wider business. Description Total IT is seeking … incidents and root cause analysis, ensure defined incident management processes and procedures are adhered to, and act as an escalation point for client complaints Continuous Improvement: Implement a framework of continuous assessment and improvement to ensure increases in first-time fix rate Client Relationship ...