Operations Manager (Contact Centre)
- Location
- Belfast City District, Northern Ireland, United Kingdom
Service, you will take ownership of day to day service delivery, keeping performance, quality and customer standards high while developing the team and driving continuous improvement. The role spans both a monitoring service and a customer service centre, so it will suit an experienced operations or contact centre leader … contact centre, customer service or service delivery environment Track record of leading sizeable teams through team leaders Strong understanding of service standards, KPIs and continuous improvement Confident handling employee relations, recruitment and performance management Knowledge of regulatory and contractual compliance in a service setting Excellent communicator, customer ...