Software Customer Service Manager
- Hiring Organisation
- Advanced Technical Recruitment
- Location
- Bristol, City of Bristol, United Kingdom
- Employment Type
- Permanent
- Salary
- £40000 - £50000/annum plus benefits
role provides a vital link between Field Service Software Engineers and the Software Engineering team, driving the swift resolution of complex challenges while fostering continuous improvement through effective training, knowledge sharing, and valuable customer feedback. You are expected to provide exceptional support to clients in EMEAI … rapid escalation support to Customer Service Engineers in the field, ensuring timely resolution of complex technical issues, maximising customer uptime and feeding systemic improvement back into Product and Engineering teams. Your contribution will reduce customer downtime, enhance customer trust, protect revenue, improve Customer Service Engineer capability and confidence ...