IT Service Delivery Manager
- Hiring Organisation
- vertex-it-solutions
- Location
- Cleator Moor, Cumbria, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £65,000 per annum
across multiple customer sites. This is a hands-on leadership role where you will be responsible for managing service performance, supporting operational teams, driving continuous improvement, and ensuring exceptional customer satisfaction. Based primarily at Westlakes Science & Technology Park in Whitehaven, you will also provide leadership and support … performance trends, work-in-progress updates and site access considerations. Lead and contribute to service improvement initiatives through regular stakeholder engagement and continuous improvement activities. Manage employee relations matters in partnership with HR, including performance management and disciplinary processes where required. Proactively monitor ticket dashboards ...