2 Continuous Improvement Jobs in Colchester

Stakeholder management of technology and delivery partners, external Insurers, Hospital senior leadership teams and the wider support teams, removing any barriers and focusing on continuous improvement and better patient journeys. * Identify trends in patient and business activity and work with the Operational leads to support continuous improvement of our patient journey * Work closely with the Resource and Capacity Planning Manager and Training & Quality Manager to ensure the National Enquiry Centre is constantly evolving and improving * Minimum 5 years' experience in team management. * Minimum 5 years' experience in call centre or call handling environment. more »

to communicate customer feedback and contribute to product development. Documentation: · Maintain accurate records of service and maintenance activities. · Document customer interactions and feedback for continuous improvement. · Update CRM cases with case notes and provide customer reports on recommendations. Customer Response: · Respond promptly to customer service calls and provide timely more »