201 to 202 of 202 Continuous Improvement Jobs in Edinburgh

trusted advisor to senior customer stakeholders, building long-term partnerships.Own governance, operational performance and service excellence across the practice.Drive continual service improvement, automation and innovation initiatives.Partner with Sales and Delivery teams to identify growth opportunities and maximise account value.Support bids, renewals and service transitions, ensuring scalable and high … leadership and team development experience.Excellent stakeholder and customer relationship management skills.Commercial awareness with experience managing revenue, forecasting and profitability.A passion for service excellence and continuous improvement.Experience operating within Enterprise Applications Managed Services environments.Knowledge of Oracle SaaS, Oracle E-Business Suite, JD Edwards, PeopleSoft, or similar enterprise application platforms.Experience working ...

service desk processes, procedures, knowledge articles and operational documentation are accurate, accessible, consistently followed and regularly reviewed. Identify, recommend and deliver Service Improvement Plans, ensuring agreed actions are tracked through to completion and benefits are realised. Monitor and report on Service Desk performance through SLAs, KPIs, customer satisfaction … teams, business users, senior stakeholders and third-party suppliers. Strong knowledge of ITIL service management disciplines, including incident, request, problem, change, knowledge and continual improvement practices. Ability to promote the value of the Global Service Desk, advocate for appropriate resources and drive adoption of standard processes, tools ...