Digital Transformation - Success Manager
- Hiring Organisation
- Teleperformance
- Location
- City, Glasgow, United Kingdom
- Employment Type
- Permanent
- Salary
- GBP Annual
delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, and good understanding of contact centre technology, governance frameworks and continuous improvement methodologies, to ensure measurable business impact and stakeholder alignment. Key Responsibilities & Accountabilities: Strategic Planning: Define and execute the digital transformation roadmap … digital product teams. Be a subject matter expert in TP digital tools and products and their implementation requirements Foster a culture of innovation and continuous improvement across all delivery centres. Apply Lean Six Sigma methodologies to optimize processes and reduce waste. Identify and develop solutions for internal ...