Technical Support Manager
- Hiring Organisation
- Employal
- Location
- Glasgow, Lanarkshire, Scotland, United Kingdom
- Employment Type
- Full-Time
- Salary
- £35,000 - £40,000 per annum
teams, and implementing data-driven ways of working. You will oversee technical support activity, manage escalations, and optimise workflows. If you enjoy leading, driving continuous improvement, and making an impact within a growing technology business, this is an opportunity where you can truly make your mark. Leading … first-contact resolution Managing technical escalations for key enterprise customers Implementing support processes, workflows, and troubleshooting frameworks Analysing support trends and identifying opportunities for continuous improvement Collaborating cross-functionally to improve customer experience and product performance Manage the day-to-day operation of the IT helpdesk, ensuring ...