IT Infrastructure Team Lead
- Location
- Glasgow, Scotland, United Kingdom
standard. This role sits at the intersection of people leadership, service delivery, and operational improvement. You will help create a culture of accountability and continuous improvement, while ensuring the team has the structure, direction, and support required to deliver effectively. While this isn’t a hands … technical escalations and smaller infrastructure initiatives, ensuring work is prioritised and allocated effectively. Monitoring service performance against SLAs and KPIs, identifying areas for improvement and addressing service delivery challenges. Ensuring infrastructure changes follow appropriate change management, security and operational processes, minimising disruption to business services. Identifying and managing ...